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| SUMMARY |
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Results-driven professional with over seventeen (17) years of combined
IT and business management experience, and six (6) years of combined
military and civil service experience. Strengths include: |
- Project planning, management, and implementation.
- Customer relationship management.
- Supplier/vendor coordination.
- Strategy development, bid solicitation, contract negotiation,
and contract performance monitoring.
- Financial, statistical, and cost-benefit analysis, forecasting,
budgeting, and valuation (utilizing DCF, NPV, IRR, and ROI
analysis).
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- Building sustainable and effective teams.
- Experience with enterprise-wide integrated applications
on a wide range of platforms.
- Business and systems analysis for complex business processes
and multi-platform IT systems.
- Technical skills ranging from thin-client JAVA based apps,
to thick-client C-based apps, and legacy COBOL /mainframe
apps.
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| EDUCATION |
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| University
of Florida - Gainesville, Florida |
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Master of Science, Decision & Information Science
(DIS) |
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Bachelor of Science in Business Administration, Decision
& Information Science (DIS) |
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(Dean's List & University of Florida President's Honor Roll) |
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| EXPERIENCE |
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Ford Consumer Services Division (FCSD) - Application Development Services (ADS) |
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SENIOR PROJECT MANAGER, FCSD |
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- FCSD Dashboard:
A four phase multi-million dollar global project (that includes
substantial re-engineering for the U.S. & Mexico). Requested
by a former Ford manager to return to FCSD, to manage the "FCSD
Dashboard" project (reviewed and scrutinized at "LL2"
& "LL3" Ford leadership levels). All phases of the
internal FCSD Dashboard were delivered on time, within budget
in 2011. Responsibilities included:
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- Managing a team of local and offshore developers and business
analysts.
- Coordination with the IT teams supporting four source systems.
- Vendor and business coordination.
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- UDB Global / Global Dealer Performance Metrics
(GDPM) Assessment:
A $29.8 million dollar program with deliverables for the U.S.,
Mexico, Canada, FoE, APA, FSAO, and E&G. PM for the IT team
which, together with the business team, was tasked with evaluating:
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- Expansion of existing UDB/eReact capabilities to all global
markets.
- Completion of a Global UDB ID & Assessment of current global
capabilities to determine if a single global database/reporting
solution should be developed.
- Identification of opportunities to leverage existing U.S./Europe
capabilities.
- Completion of E1 and subsequent E2 SEER Estimate, with year-over-year
calendarization of effort and cost.
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SENIOR SYSTEMS ANALYST, CRM |
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- Team leader for the BA and Architecture team comprised of resources
from HP/EDS and Chordiant, responsible for all requirements and
services definition for the Global Advisor Application (the lead
project of a $72 million program, driving 80% of the program content).
This is a ground-up re-write of all legacy OnStar CRM applications
and the largest IT new development undertaking that has been performed
in the last 5 years.
- Simultaneously performed duties of OnStar GAA Release 4.1 Test
Manager, ensuring satisfactory resolution of all China SIT, and
NA UAT issues and defects. Efforts included defect validation,
requirements validation, and acting as a direct interface to vendors,
China Test Team Lead, and NA UAT Business Lead.
- Received OnStar President's Award; the 2nd Onstar President's
Award received in 2009.
- SME and Lead Analyst for implementations of the two largest
block-point releases in OnStar's 12 year history. Involving hundreds
of thousands of SLOC, the releases were up to 2½ times
larger than any previous effort, and both implementations were
flawlessly accomplished within a three month span.
- Received OnStar President's Award for my efforts.
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NextGen Automated Vehicle Scheduling (NGAVS), Application
Development Services (ADS) |
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BUSINESS ANALYST LEAD, (02/2007 - 07/2008) |
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Program Lead Business Analyst for $40+ million program.
Promoted as a result of the following efforts: |
- Developed project plan used to drive the pilot deployment of
the "NBT Project" (with the primary objective of phasing
out a legacy communication protocol used by core AVS applications).
The plan was successfully used during the pilot deployment, and
served as the best practice template for all subsequent North
American plant deployments.
- Created (and received funding approval) on four (4) different
project requests that depicted benefits, issues, risks, technical
requirements, test strategy, timeline, and a breakdown of effort/costs.
Also created and presented the associated management presentations.
- Lead all work-stream collaboration and synchronization to ensure
all iteration plan dependencies are satisfied. Often served as
an objective dispute mediator between work-streams.
- Lead information sharing sessions with all work-streams to enhance
best practice knowledge of RUP, UML, Use Case Modeling, and optimal
utilization of the Requisite-Pro and Rational Software Modeler/Architect
tools.
- Developed the program-level use case model and aligned the efforts
of five distinct project work-streams involving approximately
30 people.
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Ford Consumer Services
Division (FCSD) - Application Development Services (ADS) |
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TEAM LEAD / PROJECT MANAGER / BUSINESS ANALYST - (04/2005
- 02/2007) |
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- Promoted and offered a position in ADS leading the application
development team to successfully complete the "Warranty Parts
Return Task Force" plan, resulting in annual cost recovery
of approximately $6M.
- Served as team lead, project manager, and business analyst for
the Ford Motor Company Consumer Services Division ("FCSD") suite
of warranty-related applications for the U.S., Canada, Mexico,
and Europe.
- Managed an Application Development Services ("ADS") team including
developers in both the U.S. and India, responsible for supporting
six (6) global applications residing in mainframe (MVS / COBOL
/ DB2) and web (Windows Server 2003 / ASP / Unix / Oracle) environments,
and an application subject to Sarbanes-Oxley with $5.6B in global
annual transactions.
- Drafted the project plan implemented to change the warranty
parts return applications (PEARS / PBOW), effecting cost recovery
and reduced parts return time. Developed the framework for demonstrating
the project's cost recovery, and assisted with developing metrics
which showed that the project resulted in cost recovery of an
additional $350K to $500K per month for the USA market alone,
while driving a behavioral change that resulted in decreased parts
return time.
- Developed the high level work-plan for the Warranty Information
Asset Defragmentation ("IA Defrag") ID & Assess phase (including
deliverable prioritization and project dependencies in cooperation
with the PTG).
- Devised and implemented the plan that resolved an $87.6M error
that resulted from erroneous data furnished by an upstream system.
- Reduced queue of open production support issues by 60% while
simultaneously reducing batch completion times by nearly two hours.
- Led an IT Business Process Re-Engineering ("BPR") effort; Utilizing
Information Technology Infrastructure Library ("ITIL") and Six
Sigma (6-Sigma), developed a change control tool and process (230_eTracker),
which was identified as a "best practice". This web based tool
effectively replaced change request forms, records & documents
approvals, provided a change control register, and was adopted
as the template for rollout to organizations throughout IT.
- Led the first team to pilot the 230_eTracker used across FCSD
IT by over 100 applications.
- Developed key metrics and graphs for resource productivity
levels, application dependencies, and business "value-add" (now
used by other FCSD application teams and management, to optimize
outsourcing efforts to India).
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Ford Consumer Services Division (FCSD) - Process
Technology Group (PTG) |
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BUSINESS ANALYST - (01/2005 - 04/2005) |
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- Drafted and coordinated implementation of the "Warranty
Parts Return Task Force" plan which subsequently resulted
in cost recovery of approximately $6M annually.
- Leveraged Six-Sigma tools to determine "root cause" business
and system process gaps in an undocumented process involving interaction
between ten (10) systems spanning both mainframe and web environments
(including MVS, COBOL, DB2, Windows, ASP, Unix, Oracle).
- Promoted as a result of these efforts.
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Ford Human Resources
Data Warehouse (HRDW) - Process Technology Group (PTG) |
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BUSINESS ANALYST / PROGRAM MANAGER - (06/2004 to 01/2005) |
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- Received Ford's highest performance rating of "Outstanding"
for efforts during this rotation, marking placement in the top
4% to 5% of IT salary grade employees.
- Stewarded and prioritized over 20 projects (utilizing BusinessObjects,
PeopleSoft HRMS, and Oracle DB), which became global Ford corporate
initiatives.
- Developed HRDW cost allocation strategy and presentation, addressing
new projects, production support, and service level agreements
(SLAs).
- Created a resource allocation matrix which was used as the basis
for developing a 5-year HRDW cost projection with detailed annual
breakdown of production support costs, disk costs, development
costs, and head count requirements.
- Developed PRISM decommission strategy (for a global application
built on the legacy FOCUS DB/reporting platform). Deliverables
included the business case, presentation, and prioritized migration
strategy with cost estimates (including disk space requirements,
ETL factors/costs, report costs, interface costs, cost/benefit
matrix and ranking, and 10-year project summary with net present
value of spend/savings). Deliverables were used as the basis for
future strategy.
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Ford Human Resources Data Warehouse (HRDW) - Application
Development Services (ADS) |
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BUSINESS ANALYST / DEVELOPER - (02/2004 - 06/2004) |
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- Received Ford's highest performance rating of "Outstanding"
for efforts during this rotation, securing position in the top
4% to 5% of IT salary grade employees.
- Supported migration of the "Compensation Planning" application
from the legacy NetD platform.
- Co-created a proposed solution which included requirements,
licensing issues, risks/assumptions, and a cost/timing estimate
by resource and project month.
- Supported migration of the "Jobs Online" application from the
legacy NetD platform.
- Co-created the conceptual data model and two alternative proposed
solutions (direct extract to Data Mart versus CIF layer) with
a cost/timing estimate by resource and project month for each.
- Supported migration of the "HR Online Transactions Measurements"
application from the legacy NetD platform.
- Co-created a proposed solution for decommissioning which included
requirements, risks/assumptions, disk sizing estimates, and a
cost/timing estimate by resource and project month.
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Ford GT Engineering Team
- Product Development (PD) |
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PROJECT MANAGEMENT ANALYST - (08/2003 to 02/2004) |
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- Automated tracking of the flagship Ford GT's parts' authority
status.
- Coordinated efforts to create optional performance parts for
the Ford GT "super car"; solicited feasibility and bids from suppliers
for a list of 35 post-sale options, and tracked progress.
- Served as Ford GT Team liaison for European Homologation project
to convert approximately 80 vehicles to Euro-spec.
- Served as single point of contact for all production status
data gathered for top-level MR7 management review and All-Hands
Meeting.
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Ford Marketing Sales
and Service (MS&S) - Application Development Services (ADS) |
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BUSINESS ANALYST / DEVELOPER - (01/2003 to 07/2003) |
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- Performed business/systems analysis and JSP / J2EE development
for Ford's Lincoln Premier Experience ("LPE") and Mercury Advantage
("MA") applications, and lead the Function Point Analysis of LPE
/ MA applications.
- Created business and technical specs to eliminate functional
redundancy in the LPE / MA application process and add additional
audit functionality to the LMAT web based application.
- Co-developed the JSP / J2EE code to implement the audit functionality
in this LPE / MA administrative application.
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Ford Worldwide Direct
Market Operations (WDMO) - Application Development Services (ADS) |
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BUSINESS ANALYST / SYSTEMS ANALYST (Summer Graduate
Internship) - (05/2002 to 08/2002) |
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- Recommended and designed a revised systems' process in an integrated
environment (involving multiple IBM mainframe and Unix systems,
DB2, Oracle, and PERL), which permitted decommissioning an application
and resulted in annual cost savings of thousands of dollars.
- Contributed to a 6-Sigma project by recommending and designing
a revised system specification that eliminated functional redundancy.
- Offered full-time employment and accepted into the prestigious
Ford College Graduate Program.
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| University
of Florida (UF) - Gainesville, FL |
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TEACHING ASSISTANT / WEBMASTER / PRIVATE TUTOR |
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- Served as webmaster for the Association of Information Technology
Professionals (AITP).
- Created a dynamic web-based member database application for
the AITP organization utilizing ASP, VBScript, and SQL. The application
included password protected, web-enabled administration of member
records and dues.
- Completed orientation in JCL, COBOL, DB2, SAS, and JAVA at
the University of Florida's Information Systems Department.
- Worked as an analyst/programmer on a web-based "Travel Reimbursement"
JAVA application containing over 100 classes. Debugged the JAVA
classes of the web front-end for this integrated application which
utilized WebSphere on AIX/Unix servers, and CICS to DB2 on an
IBM OS/390 mainframe.
- Served as teaching assistant for "Programming in C" and "Programming
in COBOL" courses. Managed tutoring, writing, debugging, and grading
programs in courses with enrollment of 50 to 250 students.
- Provided private tutoring in "C", COBOL, HTML, XHTML, ASP,
JAVA, and VB.
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| University
Management, Inc. (UMI) - Gainesville, FL |
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VICE-PRESIDENT / BROKER (1991 to 1998) |
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GENERAL MANAGER (1988 to 1991) |
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- Supervised, managed and budgeted for property management accounts
containing over 1,000,000 square feet of gross leasable area,
1,000 units, and ten condominium and home-owners' associations.
- Managed bid solicitation, contract negotiation, contract performance
monitoring, and supervision of leasing, bookkeeping, and maintenance
staff (operating in three states).
- Performed management services for the special assets departments
of numerous banks and served as a property's court-appointed receiver
at the request of the mortgagee in possession.
- Increased the company's annual revenue by over $400,000 during
third year of employment, by winning new management contracts
and clientele.
- Served instrumental role in forming a real estate sales company
as an adjunct to the existing property management firm, in order
to provide sales marketing services to its clients.
- Brokered over 100 property sales including residential, office,
retail, and industrial property types. Notable sales include a
22,086 square foot retail center and a 14,800 square foot residence
(the largest single family dwelling ever constructed in Gainesville,
at the time of sale).
- Brokered the company's acquisition of a foreclosed retail shopping
center that, via increased leasing revenue, appraised for over
$1,000,000 more than the company's purchase price within one year
of settlement.
- Led the marketing efforts which increased occupancy from 7%
to 100% within one year.
- Brokered the company's acquisition of a partially developed,
foreclosed multi-family complex that, via increased leasing revenue
and subdividing, increased the property's value by over $600,000
within one year of settlement.
- Provided set up, training, and maintenance of the accounting
application's G/L, A/R, and A/P modules.
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| United
States Air Force & Department of Defense - Langley Air Force
Base, VA |
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COMPUTER OPERATOR (Civil Service) (1986 to 1988) |
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- Served as computer operator on a Honeywell Level 6 mainframe
computer using the GCOS operating system and remote instrument
control application software written in Honeywell's Delta Fortran.
- Functioned as the youngest civil service employee in the USAF
Tactical Air Command to hold this position.
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INSTRUMENT CONTROLS TECHNICIAN / COMPUTER OPERATOR
(U.S. Air Force) (1982 to 1986) |
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- BMT Honor Graduate with responsibilities for maintenance and
repair of electronic instrument controls.
- Promoted to computer operator's position during last year of
service.
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| PROFESSIONAL
TRAINING |
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- PMP Exam Prep Course, RMC Project Management
- Managing Information Technology Projects, ESI International
and George Washington University
- Managing Risk, General Motors University
- Microsoft Project Fundamentals
- Institute of Real Estate Management (IREM) 300, 400, 500, and
800 series courses including IREM's advanced financial analysis
course
- Use Case Modeling for Business Analysis
- Essentials of IBM Rational Software Modeler v7.0
- Mastering Requirements Management With Use Cases
- Architecting Chordiant Solutions, General Motors University
- Essentials of Rational Software Architect
- Mastering Object-Oriented Analysis and Design Using UML2
- Requirements Management With Requisite Pro
- Classic Solution Delivery Methodology (SDM) Detailed Training
- Consumer Driven 6-Sigma Training
- JAVA Programming using the JAVA2 Environment
- JAVA Server Pages and Servlets
- Using XML in JAVA Applications
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Graduate level coursework completed also includes: |
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| • Java/C++, Computer-based
Business Management
• Business Telecom Strategy & Applications I, II,
& III
• Business Database Design & Development I &
II
• Advanced Systems Design & Development I &
II
• E-Commerce and Supply Chain Management
• Management Information Systems
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• Statistical Analysis
for Managerial Decisions
• Managerial Quantitative Analysis I & II
• Optimization in Simulation Modeling
• Web Programming
• Business Objects I
• Visual Basic
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| TECHNICAL SKILLS |
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- Programming:
Java, C, C++, Visual Basic, COBOL, PAL, SQL, ASP, VBScript, JavaScript,
PERL, and XHTML.
- Application & Development Tools /
Software:
Rational Software Modeler/Architect, Rational Requisite Pro, MetaStorm
Provision, iRise, WebSphere Application Developer (WSAD), Forté
for Java, Visual Age, Visual Studio .Net, Visual Studio 6, BusinessObjects,
DB2, Oracle, SQL Server 2000, Access, Paradox, Serena ChangeMan,
Dreamweaver, Fireworks, Visible Analyst, Rational Rose, Visio,
Micrografx, iGrafx, Yardi, Arena, Minitab, Lotus-123, Excel, PowerPoint,
and Microsoft Word.
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| AWARDS
/ HONORS |
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- Two-time winner of "OnStar President's Award" in 2009.
- Recipient of Ford's "IT ADS Outstanding Contributor Award".
- Former Director/Secretary, Board of Directors, Institute of
Real Estate Management's (IREM) Chapter 86.
- Former IREM Education Liaison to the Gainesville Apartment Association
(GAA).
- Inducted into the Golden Key National Honor Society, the international
business honor society, Beta Gamma Sigma, and the international
honor society, Phi Theta Kappa.
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| VIEW A "PRINTER
FRIENDLY" RESUMÉ VERSION: |
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