Erik Chu
4580 Concord Landing Dr. #306
Orlando, FL 32839
954-798-2387	
erik.chu@gmail.com
Portfolio:   http://www.erikchu.net


Summary of Qualifications

Over eight years work experience in customer service and phone support positions, seeking entry-level opening
in Information Technology to utilize recent training and certifications.  Over ten years experience as serious
IT Hobbyist. Completed training and certifications for CompTIA A+, Network+, still working on Microsoft 
Certified Systems Administrator, and Cisco Certified Network Administrator certifications, all should be 
completed  by October 2011.  Skills and training include: 

CompTIA A+	        Windows XP Client	   MS Server 2003	   MS Office
CompTIA Network+	XP Applications Support	   Building PC Systems	   ICND Training
MCSA (pending)	        CCNA (pending)	           C++ Experience	   Java Experience

Relevant Employment and Experience

DellaRossa Plumbing & Solar, Plantation,FL	                           September 2010 to August 2011
Computer Technician
•	Network setup and maintenance
•	Printer setup and maintenance
•	Web-site design and maintenance
•	Business software installations and setup
•	Dual monitors setup

MexChino Sports Bar & Grill, Hollywood,FL		                   August 2009 to September 2010
Computer Technician
•	POS Installation and software setup
•	Network setup and maintenance
•	Printer setup and maintenance
•	OS upgrades and user setup
•	Updating menu items and prices

University of Florida Survey & Research Center, Gainesville, FL		            Mar 2006 to Aug 2009
Bilingual Telephone Interviewer (English/Spanish)
•	Made calls to both listed and random phone numbers, depending 
on the survey, in order to get feedback on things such as Medicaid and
also the Consumer Confidence Index
 

Po’ Boy’s Restaurant, Gainesville, FL					            Jul 2004 to Jan 2006
Server
•	Customer Service/Restaurant Operations

Xentel, Inc, Lauderhill, FL						            Jan 2004 to May 2004
Customer Service Representative
•	Informed local Broward as well as Central Florida citizens 
about the Beatle Mania Concert being sponsored by the Broward County
Council of Firefighters.
•	Updated contact lists on the computer with correct name and
mailing information

South Plantation High School, Plantation, FL				                    2000 to 2004
Help Desk Associate
•	Assisted teachers with network problems or computer
hardware issues.
•	Helped keep daily maintenance on school computers 
and printers (i.e. Ink cartridge change.)

Education

New Horizons Computer Learning, Gainesville, FL					                    2009
•	Completed Microsoft Certified Systems Administrator,
CompTIA A+, Network+  and Cisco CCNA certification training 
programs, expected certification by October 2011